The Broken Frame

From: Sue Faria

Date: July 13, 2012 12:50:54 AM PDT

To: 智 陈 <czswlj@yahoo.com.cn>

Subject: Re: 回复： Broken frame

To:  Baisha Naxi Embroidery Institute
Our framed embroidery arrived 7/16/2012 with the frame cracked.  I have  attached photos of the damaged frame. Since the purchase  price included  the frame I would like a credit for the frame on the  Master Card we used to  purchase the art work.  
Thank you in advance for your prompt reply and settlement of this issue.  

Please know that the actual embroidery is as lovely as we  remembered.
Sue

On Jul 11, 2012, at 10:01 PM, 智 陈 wrote:

Hello, Sue Faria.

We are so sorry to hear the news like this; also we are so sorry to  cause you some problems.

There are two ways to solve our problem, one is you give your bank  account, we pay you 100us dollars as the compensation, another way  is we ship a new  frame and mat to you, but it needs us some days to  make a new frame and  mat, because your art is the only one, so we  do not have the same frame, we have to design again, it will take us  some days.

Best wishes/

Jack

发件人: Sue Faria  
主题: Re: 回复： Money transfer
收件人: "智 陈" <czswlj@yahoo.com.cn>

Hello Jack,

Here is the information you requested:

Swift code: USBKUS44IMT

Name and address of receiving bank: U S Bank, NA

1998 Mountain Boulevard

Oakland, California 94611 U.S.A.

Bank account number: 155236558441

My full name and address: Susan M. Faria

28 Moyer Place

Oakland, California 92511-3137 U.S.A.

Please let me know when the funds have transferred.

Thank you.

Sue

Hello, Suec Faria:

We have transferred the money to you yesterday (27th), please let me know once you get it, thank you!

Jack

12年7月27日，周五, Sue Faria 写道：

Yes, Jack, We received the money. Thank you again for your prompt and courteous response.  I am sure we will enjoy the art work for   many years to come.

Sue

Dear JackChenzhi,
The picture that I purchased on May 20 for 4500 Yuan has arrived  today in Ottawa. Unfortunately the package was damaged in transit  and was repackaged by the Post Office in Beijing. I attach 5  photographs that show the extent of the damage ... especially the  frame that is broken in two places. There is also no glass to hold  the picture in the frame.
Since you told me that the price I paid included insurance, I ask for your permission to take everything to a picture shop here in Ottawa and have it repaired and properly mounted, as I saw in your  showroom in LiJiang.
Hoping for a quick response,
Sincerely, Richard Hemingway

On 13/06/2012 1:59 AM, 智 陈 wrote:

Hello, Mr Richard+ Tineke Hemingway.

We are so sorry to hear the news that the frame was broken; the  mat was well, right? We will send a new frame to you, if you do not  mind. The glass is not included, because we can not buy the insurance of glass, also it is easy to be broken.

Best wishes/

Jack

12年6月13日，周三, Richard+Tineke Hemingway <rhemin0546@rogs.com> 写道：

Thank you. We would certainly like a new frame for the lovely picture
Regards, Richard

On 17/06/2012 2:36 AM, 智 陈 wrote:

Hello, Mr. Richard.

We shipped your new frame yesterday, please check it.

Best wishes/

Jack

发件人: Richard+Tineke Hemingway<rhemin0546@rogs.com>

Hello Jack,
The new frame was delivered yesterday. Thank you very much.  Perhaps I can make a suggestion when you ship a completed work to other clients ... you should use TWO sheets of protective wood so  that the work of art is totally enclosed between the two sheets.
Regards, Richard Hemingway

Hello, Mr. Richard.

Thank you very much for your great suggestion, it is very clever, we will use your way to ship frame in the future, thank you very much  again, you are so nice and kind. Hope to you again in Lijiang.

The Best wishes to you and your family.

Jack Chenzhi

Dear Mr. Jack Chenzhi  

In your "museum" we discussed some embroidery works made by two of your  pupils.

We like to negotiate these two works. We are interested in buying  them  both.

We should like to have a proposal of the price of the two works  including the shipping to our home in France;

The price, the conditions of the purchase, the state of shipment   (with or without frame), and the payment.
Can you make an offer for us?
To make sure we are negotiating about the same works we include  the  pictures of the two works.

Cordialement,

Ben and Thérèse Reijs
Melleret